Every message accounted for
The enquiries you never saw are the ones costing you bookings.
Qasid brings every WhatsApp, Instagram and Facebook enquiry into one place, hands each one to a salesperson who is actually free, and shows the owner what happened to all of them.
Built for travel agencies, where an unanswered fare enquiry has usually been quoted by someone else before anyone notices it arrived.
Most agencies run sales from a phone in someone's pocket
Customers message on WhatsApp. Staff answer from personal handsets or a shared Business app login. Nobody can say how many enquiries arrived yesterday, who replied, or which ones were missed, so nothing can be fixed and nothing can be measured.
How it works
Qasid sits on top of the numbers you already use.
A customer messages your number
WhatsApp, Instagram or Facebook. Nothing changes for them. They message the same number they always have.
It lands in the right team's inbox
Each team has its own number and its own inbox. Teams are walled off from one another, and only the owner sees across all of them.
It assigns itself to someone free
Qasid picks an agent who is online and not already buried, and sends a returning customer back to whoever dealt with them last time.
Nothing waits until Monday by accident
Enquiries that arrive overnight or at the weekend sit in a queue with a timer against them, then distribute themselves across the team the moment the first shift opens.
What it does
One inbox, every channel
WhatsApp, Instagram and Facebook conversations in a single list, updating live, with photos, documents and voice notes. Passport scans and ticket copies arrive where the rest of the conversation is.
Teams, not seats
A team is one number, one team lead and its agents. Adding a salesperson never changes the invoice. Agents see their own conversations, team leads see their team, and the owner sees everything.
Automatic assignment
No shared inbox that everyone ignores. Each enquiry gets an owner the moment it arrives, with a limit on how many conversations one person holds at once.
The reply window, visible
WhatsApp gives you 24 hours to reply freely. Qasid shows the countdown on every conversation so an agent knows before writing whether a message will send, and offers approved templates once it closes.
Keep your number and your history
Qasid connects through Meta Coexistence, so your numbers stay registered in the WhatsApp Business app and your team keeps using their phones. Existing chat history comes across.
What it costs to answer
Meta charges per message. Qasid records the cost of every conversation so it is visible as you go, rather than arriving as a surprise on an invoice.
Works on the phone
Agents sell from handsets. Qasid installs to the home screen and notifies an agent the moment a conversation is assigned to them.
Numbers the owner can act on
How many enquiries came in, how fast they were answered, how many went cold, by channel and by person, over any period.
Talk to us
Qasid is in pilot with travel agencies in Pakistan and the Gulf. If you run one and want to see it, get in touch.
- hello@qasid.io
- Company
- Cubex Technologies SMC-Pvt Ltd
- Registered address
- 404, Al Rehman Corner, DMCHS, Karachi East Jamshed Town Shaheed e Millat Road Karachi
- Phone
- +92 327 180 2371